How does the exchange work?

You must request an exchange within 3 days of delivery and before leaving a rating. Once approved, you'll receive Mercari credit for the full item value, including shipping, buyer protection, and tax.

Mercari Fashion Exchange

Q: What items are eligible?

Only shoes and handbags that are clearly labeled as “Fashion Exchange eligible” and purchased between October 15 and December 31, 2025 qualify. The item price must be $100 or less.

Q: Do sellers still get paid?

Yes! Sellers are paid as usual once the item is delivered. The exchange process is handled entirely by Mercari.

Mercari Fashion Exchange | Buy it. Try it. No regrets.

Mercari’s Fashion Exchange is a limited-time program that lets shoppers exchange eligible fashion (shoes, bags and now, clothes!) priced at $100 and under for Mercari credit.

From October 15 through December 31, shop eligible items with confidence. If it’s not quite right, exchange it^*.

Sellers still get paid, receive an automatic rating, and we’ll manage the entire exchange process.

^*Limitations apply. See full details in the Help Center.

Browse by Category

Try it, love it or exchange it.

Shop with confidence.

If eligible fashion items aren’t right, exchange for Mercari credit.

Hassle-free exchanges

Exchange it before rating and get Mercari credit back to shop again.

Sellers still get paid.

No extra hassle, just holiday hustle.

What people are saying

⭐⭐⭐⭐⭐

“Love it. No longer stuck with fashion that does not fit.”

– Linda, Buyer

⭐⭐⭐⭐⭐

“Me still being paid for my item is amazing!”

– thegoldenclosetshop, Seller

How It Works

1. Shop eligible items

Look for the Fashion Exchange label on shoes, clothing or handbags priced $100 or less.

2. Try it on at home

If it doesn’t fit or feel right or smells, you can exchange. Just don't rate the transaction!

3. Exchange with ease

Request a return through our Help Center in order to start the exchange process.

4. Ship it to us

Use the return label we send you. Once processed, you’ll get Mercari credit valid for 30 days.

Sellers get paid and auto-rated.
No action required.

💰 You still get paid: Payment is issued in usual timeframe.
✅ No action required: Mercari handles the entire exchange.
⭐ Auto 5-star ratings apply: Buyers can’t rate exchanged orders.

How to Exchange

Want to exchange?

Don't rate your order. Start a return process instead →

1. Navigate to your order status page

Select "Help" on app or "Contact us" on desktop.

2. Start return process

Select "This is about returning my purchase."

3. Confirm return

Select "I want to return my purchase."

What's next?
We’ll review your return reason and photos to determine whether an exchange or return is best for your eligible item.

Start Exchange

What’s eligible for exchange?

Shoes
Women’s, Men’s, and Kids’ shoes priced $100 or less

Handbags & Bags
Handbags, backpacks, totes under $100

Women’s clothing
Tops, coats, dresses, skirts and more priced $100 or less

Men’s clothing
Shirts, coats, jeans and more priced $100 or less

Kids’ clothing
Girls, boys and baby clothing priced $100 or less

Look for the Fashion Exchange label on:

Item Listing Page

Checkout Page

FAQs

What is the Mercari Fashion Exchange?+

Mercari’s Fashion Exchange is a limited-time program that lets shoppers exchange eligible clothing shoes and bags — priced at $100 and under — for Mercari credit. From October 15 through December 31, shop eligible items with confidence. If it’s not quite right, exchange it*. Sellers still get paid, receive an automatic rating, and we’ll manage the entire exchange process. *Limitations apply. See full terms below.

Finding Eligible Items

How do I know if an item is eligible for the Fashion Exchange?+

Eligible items include select bags, shoes and clothing, priced at $100 or less, and clearly labeled as "Fashion Exchange eligible" on the item detail page and at checkout. See below for specific categories.

What items are eligible?+

Only shoes and bags purchased between October 15 and December 31, 2025 that are marked “Fashion Exchange eligible” qualify. International shipments are excluded. Bundles only qualify if all items are eligible and each item is under $100. Please see the Fashion Exchange terms for full item eligibility requirements and program details.

Why wasn’t my order eligible for exchange?+

Common reasons include:

The order was not a bag, clothing or shoes
The item was priced over $100.
The order was rated before the request.
The order was a bundle with ineligible items.
The item was mislabeled and doesn’t qualify (Mercari may inspect returns to verify eligibility).

For Sellers

Do sellers still get paid?+

Yes! You get paid in full as soon as the exchange is requested. The buyer’s exchange is handled separately by Mercari and does not affect your earnings.

Will an exchange hurt my seller rating?+

No. Exchanges do not affect your seller rating. Auto-feedback is applied and buyers cannot leave feedback just because they exchanged an item.

Do I need to do anything if my item is exchanged?+

No action is required. Once the item ships and you’re paid, your side of the transaction is complete. Mercari manages the exchange process with the buyer.

Why was my item exchanged?+

Most exchanges happen because of fit issues (too small/too big) or because the item wasn’t quite right for the buyer. It’s not a reflection on your product quality or performance.

Will I be notified if my item is exchanged?+

Yes, our customer support team will send you a message confirming the exchange.

How does Fashion Exchange benefit me as a seller?+

More confident buyers mean fewer abandoned carts and higher conversion rates. Fashion Exchange helps buyers shop with confidence, while you still get paid.

If You Want to Exchange

How do I start an exchange?+

Before rating the transaction, go to your Order History and select the item. Tap “Help” → “This is about returning my purchase” → select a reason, then upload clear photos of the item, packaging, and shipping label. You’ll receive a prepaid label and must drop off the package at UPS or a UPS Access Point within 3 business days.

Which return reasons are covered under Fashion Exchange?+

The Fashion Exchange covers exchanges for fit, smell or even if it's just not quite right. Other issues may still be covered under Mercari’s standard Return Policy.

Can I exchange a portion of my order?+

No. You must exchange the entire order. Bundles qualify only if all items are eligible.

Can I exchange after I rate the item?+

No. Exchanges must be requested before a rating is submitted. Once you rate the item, the transaction is considered final.

What if I missed the exchange period?+

Exchange requests must be submitted within 72 hours (3 days) of delivery. We cannot accept exchange requests after this window has passed.

How long do I have to drop off my package?+

You must drop off the package at UPS within 3 business days of receiving your exchange label.

After You’ve Exchanged

How long does it take to get my credit?+

Once your return is scanned by the shipping carrier, credits are usually available in your account within 1–2 weeks. You’ll receive a notification when they’re ready.

How will I know when my credits are ready?+

You’ll receive a notification in your app and by email as soon as your Mercari credits are available to use.

Where will my credits appear?+

Your credits will show in your Mercari balance. You can see them under My Page → Balance, and use them immediately toward your next purchase.

How long do I have to use my credits?+

Credits expire 30 days after issuance and cannot be reissued.

How does the credit work?+

Your credit can be applied to any purchase on Mercari. It cannot be withdrawn to a bank account or card.

Why didn’t I receive my credit for the exchange?+

Mercari may deny or remove credit if:

The returned item doesn’t match the original order.
Not all items from the order were returned.
The request violates Mercari’s Terms of Service.
There is suspected fraud, promotion abuse, or collusion.

Additional information may be requested to verify the return.

Fashion Exchange Program Terms of Service

Updated: November 18, 2025

Between October 15, 2025 at 12:00 AM PDT and December 31, 2025 at 11:59 PM PST (the “Eligibility Period”), Mercari is offering a limited-time Fashion Exchange program that provides buyers with the option to exchange qualifying purchases in select shoes and bags categories, and beginning November 18, 2025 at 12:00 AM PST and ending December 31, 2025 at 11:59 PM PST for select clothing categories, where the individual item price is $100 or less (each an “Eligible Item”).

If an item submitted for exchange was purchased as part of a bundle that includes ineligible items (e.g., non-fashion items or items priced above $100), the entire order will be ineligible for the Fashion Exchange program. Only items individually listed in approved categories and clearly marked as “Fashion Exchange eligible” at checkout will qualify.

For fashion items that will not fit under Mercari’s standard return criteria and that are approved for exchange as part of the Fashion Exchange program, such as the item does not fit or the item has a smell, Mercari will issue your account Mercari credits that will expire 30 days after issuance to purchase another item on the platform. Please note that for fashion item returns that fall within Mercari’s current return criteria such as the item is not as described or counterfeit, Mercari standard return process will apply.

In order to be eligible for the Fashion Exchange program, the following criteria must be met: (i) the Eligible Item(s) must have been purchased within the Eligibility Period; (ii) the fashion item to be exchanged must be an Eligible Item; (iii) if the Fashion Exchange involves a bundle purchase and all items within the bundle are eligible for the Fashion Exchange program, then all items within the bundle must be returned; and (iv) you must contact Mercari customer support within the 72-hour window following delivery of the item to request an exchange. If the exchange is approved, Mercari will complete the transaction so that the seller can be paid and the customer support representative will provide you with instructions regarding how the item should be sent to Mercari for the exchange.

After Mercari receives the item for exchange, a Mercari customer service representative will review and inspect the item to make sure that it matches the item that has been requested for exchange. If the customer service representative approves the exchange after reviewing the returned item, Mercari will issue Mercari credits with a 30-day expiration period. The credits will be in your account within 24 hours of issuing the credit. You will be issued Mercari credits that will include the purchase price of the returned item minus the value of any coupons that have been applied, Buyer Protection Fee for the item and if the item is not part of a bundle, the Buyer Paid Shipping Fee and applicable sales tax. You can then use the Mercari credits to exchange for another item on the platform.

Mercari reserves the right to deny an exchange in the event that: (i) the item that is sent to Mercari, in Mercari’s sole discretion, does not match the item for which the exchange is requested; (ii) not all the items from the order were returned; (iii) there has been a breach of the Mercari Terms of Service; and/or (iv) Mercari suspects that the return is part of some form of fraud, promotion abuse, collusion or other action in violation of the Mercari Terms of Service. Mercari reserves the right to remove any credit if we determine that it was obtained through a violation of the Terms of Service. In some cases, Mercari may require additional information to fulfill an exchange request.